Return and Refund Policy

At Tuligram (tuligramonline.com), we are committed to providing the highest quality products and want you to be completely satisfied with your purchase. If you're not fully satisfied with your order, we offer a simple return and refund process as outlined below.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

• Timeframe: Returns must be initiated within [insert number of days, e.g., 30 days] from the date you received your order.
• Condition of Items: Items must be unused, in their original packaging, and in resellable condition. This includes all tags, labels, and seals intact.
• Exclusions: Some products are non-returnable, including [e.g., intimate apparel, gift cards, perishable goods, or customized products]. Please check the product page for specific exclusions before purchasing.

2. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email us at [Insert email address] or use the "Contact Us" page on our website within the return period. Include your order number and the reason for the return.
2. Return Authorization: Our customer service team will provide instructions for returning the item(s) and issue you a Return Merchandise Authorization (RMA) number, if required.
3. Pack and Ship: Carefully pack the item(s) in the original packaging, and ship it back to us using a trackable shipping service. You are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Return Shipping Fees

• Non-Defective Items: Return shipping fees are the responsibility of the customer unless we made an error with your order.
• Defective or Incorrect Items: If the item you received is defective or incorrect, we will cover the cost of return shipping.

4. Refunds

Once we receive the returned item and confirm its condition, we will process your refund. Please note:

• Processing Time: Refunds will be issued within [insert number of days, e.g., 7–10 business days] to your original payment method.
• Partial Refunds: We reserve the right to issue a partial refund if the item is returned in a damaged or used condition.
• Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong product, damaged items).

5. Exchanges

Currently, we do not process direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

If you receive an item that is damaged or defective:

1. Report Immediately: Notify us within [insert time frame, e.g., 7 days] of receiving the item. Include photos of the damaged product and packaging.
2. Replacement or Refund: We will offer either a replacement or a full refund, including return shipping costs.

7. Final Sale Items

Certain items are marked as "Final Sale" and cannot be returned or exchanged. These items will be clearly labeled on the product page.

8. Cancellations

You can cancel your order at any time before it is shipped. If the order has already been shipped, please refer to our Return Policy. Cancellations after shipment will be treated as returns.

9. International Returns

For international orders, return shipping is the responsibility of the customer. Please note that international returns may incur customs duties or taxes, which are also the responsibility of the customer.

10. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please don’t hesitate to contact us at:

[Your Store Name]
[Address]
[Email Address]
[Phone Number]
[Website URL]

Key Points to Remember:

• Initiate returns within the specified period.
• Ensure the item is unused, undamaged, and in its original packaging.
• Return shipping fees may apply unless the return is due to an error on our part.
• Refunds are processed within a set time frame after we receive the returned item.