Privacy Policy

At Tuligram, we are committed to protecting your privacy and ensuring that your personal information is handled safely and securely. This Privacy Policy outlines the types of personal data we collect, how we use it, and the steps we take to protect your information when you interact with our website.

By using our website, making a purchase, or interacting with our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

We collect personal information from you when you visit our website, make a purchase, or interact with us in other ways. The types of information we may collect include:

• Personal Information: When you create an account, place an order, or contact customer support, we may collect the following:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (credit card details, PayPal, etc.)
  • Date of birth (if required for age-restricted products)

• Order Information: We collect information about the products you purchase, your shipping preferences, and your order history.

• Website Usage Information: We collect data regarding how you use our website, including:

  • IP address
  • Browser type and version
  • Device type (e.g., mobile, tablet, desktop)
  • Pages visited
  • Referring website or search engine query

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website. For more information, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Process Orders: We use your personal information to fulfill orders, process payments, and ship products to you.
• To Improve Our Website and Services: We analyze user behavior to improve the functionality, design, and user experience of our website.
• To Communicate with You: We may use your contact information to send you order confirmations, shipping updates, promotional offers, and newsletters (if you’ve opted in to receive them).
• To Provide Customer Support: We use your data to respond to inquiries, resolve issues, and provide a better customer experience.
• To Prevent Fraud: We may use your information to detect and prevent fraudulent transactions.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following situations:

• Third-Party Service Providers: We may share your personal information with third-party companies that assist us in operating our business, such as:

  • Payment processors (e.g., PayPal, Stripe)
  • Shipping and logistics companies (e.g., UPS, FedEx)
  • Marketing and advertising providers
  • IT and customer support services
  • Analytics providers (e.g., Google Analytics)

  These third-party providers are authorized to use your information only as necessary to perform services for us and are required to protect your data in accordance with applicable privacy laws.

• Legal Requirements: We may disclose your personal information if required to do so by law or if we believe such action is necessary to:

  • Comply with a legal obligation or court order
  • Protect our rights, property, or safety
  • Investigate fraud or prevent illegal activity

4. Data Security

We take data security seriously and have implemented measures to protect your personal information. These measures include:

• Encryption: We use secure sockets layer (SSL) encryption to protect sensitive data during transmission (e.g., payment information).
• Access Controls: Only authorized personnel have access to your personal information.
• Secure Storage: Your personal data is stored in a secure environment, protected against unauthorized access.

However, please note that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding the personal data we collect. These rights may include:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete data.
• Deletion: You may request the deletion of your personal data, subject to certain exceptions (e.g., legal or financial obligations).
• Opt-out of Marketing Communications: You can opt-out of receiving promotional emails or newsletters by clicking the "unsubscribe" link in the email or by contacting us directly.
• Data Portability: You may request a transfer of your personal data to another service provider in a machine-readable format.

To exercise any of these rights, please contact us at [Insert Contact Information]. We will respond to your request within the time frame required by applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site.

For more information on how we use cookies, please refer to our Cookie Policy.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to delete such information.

9. International Data Transfers

If you are accessing our website from outside of [Country/Region], please be aware that your information may be transferred to, stored, and processed in a country where our servers are located. By using our website, you consent to the transfer of your data to countries outside of your own, which may not offer the same level of data protection as your home country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Tuligram

support@tuligramonline.com

By using our website or making a purchase from us, you acknowledge that you have read and understand this Privacy Policy.